About East Texas Septic Service

What this service is

East Texas Septic Service is a free referral line for homeowners, landowners and businesses dealing with septic pumping, repair, installation, inspections, aerobic system maintenance, grease traps and portable toilet needs across Tyler, Longview and the surrounding counties.

What we are not

We are not a septic contractor. We don’t own trucks, employ technicians, or dig a single drainfield. Any language on this site about what “a local septic company” or “the crew you’re connected with” does is describing the independent business you’ll be referred to, not us. We don’t collect reviews or ratings, and we don’t promise a specific response time, since that depends on the company covering your area on a given day.

How the call works

1. A representative asks a few quick questions: what’s going on, where the property is located, and whether it’s an active problem like a backup or something you’re scheduling ahead, like a pumping or an inspection.
2. Based on your answers and your location, you’re connected with an independent septic company that covers your part of East Texas.
3. From there, you deal directly with that company: scheduling, the estimate, the work itself, and any permit paperwork if it’s a new installation.

We may be paid by the septic companies in our network when a call results in a referral. That doesn’t change what it costs you to call or to get connected.

Why we built it this way

Most of the septic companies serving rural East Texas are small, owner-operated businesses. That’s good for you as a customer (real people who know the local soil and county rules), but it means their web presence is often thin or out of date, and figuring out who actually covers your road can take longer than it should, especially when a tank is already backing up. A single number that routes you to a company that covers your specific area cuts out some of that guesswork. That’s the value we’re aiming for. We’re not vetting every technician’s individual skill or guaranteeing a particular outcome on your job.

How to vet the company you’re connected with

Before agreeing to any work, take a few minutes to check the company yourself, the same way you’d check any contractor working on your property.

• Ask whether they, or the professionals doing the work, are licensed by TCEQ. Texas licenses OSSF installers, maintenance providers, site evaluators and designated representatives separately. Ask which license applies to your job (installation versus routine pumping versus aerobic maintenance) and confirm it directly with the company.
• Ask about permits. Any new installation or significant repair to the drainfield typically needs a permit from the local authorized agent, often the county. A company that skips this step can leave you responsible for correcting unpermitted work later.
• Get a written estimate before work starts. It should spell out what’s included, for example whether a quoted price covers pumping only, or pumping plus a visual inspection of the tank and lids.
• Ask about their maintenance contract terms if you have an aerobic system. Texas requires regular inspections on aerobic units during the required contract period, so ask what’s included in the visit and how often they’ll come out.
• Get everything in writing. Change orders, added scope of work, and final pricing should all be documented, not just discussed over the phone.

None of this replaces your own judgment. If something about a quote or a company’s answers doesn’t sit right, you’re free to get a second opinion or call back for another referral.