Privacy Policy

Who this policy covers

This policy applies to easttexassepticservice.com, operated as a free referral service connecting homeowners, landowners and businesses with independent local septic companies. It does not cover the privacy practices of the septic companies you’re connected with once a call is routed to them. Ask that company directly about how they handle your information.

Information we collect

Phone calls. The phone number displayed on this site is a call tracking number provided by a third-party call routing service. Calls made to that number may be recorded and may be routed to the network of independent septic companies we work with, so the call can be answered and a referral made. Call recordings and routing data are handled by our call tracking and telephony providers as part of delivering the call.

Site analytics. We use Google Analytics 4 to understand overall site traffic, such as which pages are viewed and how visitors arrive. Google Analytics 4 sets cookies to distinguish visitors and sessions. We also use Google Search Console, which reports aggregate data about how the site appears in Google search results and does not identify individual visitors.

Call back requests. If you use the “Request a call back” form, we collect what you enter: your name, phone number, town or address, the type of help you need and any details you add, along with the page you sent it from and the time. To protect against spam we also store a one-way hashed form of your IP address, which cannot be turned back into the address. If analytics cookies are present, the form also sends the anonymous Google Analytics visitor and session identifiers so we can count the request as a site conversion. It does not send your name, phone number or message to Google. The form uses Cloudflare Turnstile to block automated spam, which runs a check in your browser; see Cloudflare’s privacy policy.

How information is used

Call back requests are used to call you back about your request and to arrange the help you asked for, which means sharing your request with the local company that will do the work. We do not sell your information or use it for unrelated marketing.

Call and routing data is used to connect your call with a septic company that serves your area, and to help us and our call tracking provider evaluate whether the referral network is functioning correctly. Google Analytics 4 and Google Search Console data is used in aggregate to understand which pages are useful to visitors and to improve the site over time.

Third-party providers

This site is hosted on Cloudflare’s network. Call tracking, recording and routing are handled by third-party telephony and lead-routing providers as part of the referral service described in our Terms and Disclosure. Site analytics runs through Google Analytics 4, and search performance data comes from Google Search Console. Each of these providers has its own privacy practices governing how it handles data. Call back requests are stored on Cloudflare and delivered to us through a private team messaging tool.

Cookies and tracking

Google Analytics 4 sets cookies in your browser to help distinguish visitors and sessions. This site does not run advertising pixels or other third-party tracking cookies beyond Google Analytics. If that changes, this policy will be updated to disclose it.

Data retention

Call back requests are kept for as long as needed to follow up on them and to keep a record of requests, then deleted. You can ask us to delete yours sooner by emailing the address below. Call recordings and routing records are retained by our call tracking provider for as long as needed to operate and evaluate the referral service, consistent with that provider’s own retention practices. Google Analytics 4 and Google Search Console data is retained according to Google’s standard retention settings for those products.

Your choices

If you have concerns about a call being recorded, you can decline to proceed with the call, or ask the person who answers whether the call is being recorded. You can also block or clear Google Analytics cookies in your browser at any time. Nothing on this site requires you to submit personal information to read it; the call back form is optional.

Contact

Questions about this policy can be sent to hello@easttexassepticservice.com.

Changes to this policy

We may update this policy as the site or its providers change. The date at the bottom of this page reflects the last update.